Terms & Conditions

SHIPPING

 

All original illustrations ship flat in a hard cardboard boxes. Foamboard and bubble wrap are added inside for an optimal protection. Originals are sent by the Norwegian Postal service for businesses "Bring" and a tracking number is provided. 

The price of shipping is determined by your location and the size of the purchased original piece. The price ranges are: for Norway (80 - 150 NOK) Europe (600 - 800 NOK) and the rest of the world (800 - 1000 NOK)

Please note that I am currently using the cheapest shipping option with tracking available to me. As a small business, I do not ship important quantities and cannot get any deals with bring or private courriers. In addition, the shipping prices I charge on my website often don't cover the entire shipping costs that I end up paying, therefore I unfortunately I cannot offer cheaper shipping prices. 

 

DOMESTIC ORDERS (NORWAY)

 

For all orders within Norway, please allow 5 business days for delivery. An email will be sent to you as soon as your order is shipped, which should be within 72 hours. In the case where I am unable to post the orders within 72 hours, the delay will be mentioned on my website or you will be contacted by email.

 

INTERNATIONAL ORDERS

 

For all international orders, please allow 10 to 15 business days for delivery. An email will be sent to you as soon as your order is shipped, which should be within 72 hours. In the case where I am unable to post the orders within 72 hours, the delay will be mentioned on my website or you will be contacted by email.

 

IMPORT CHARGES

 

Customs duties and taxes are charged upon delivery. I do not have any control on eventual additional charges that may occur once the package has reached its destination. Please note that I do not offer any refund on these fees.

Please note that I am not personally able to give informations about the tax rules of every country. Please contact your local post office if you would like to know more about these fees before you place an order in my original paintings shop. Let them know that you are planning on purchasing original art, as tax rules on art may differ according to countries. 

 

SHIPPING DAMAGE

 

As all original artwork is unique, it is impossible for me to replace it in the unlikely event that it arrives at destination damaged. I pack all originals with care to assure that this doesn’t happen, however, if it does, please contact me within 10 days at hello@isabellefeliu.com with clear pictures of the damage.

 

I access all damages on a case-by-case basis and I may proceed to a refund or an exchange, depending on the situation. If the artwork needs to be sent back, I am not responsible of any shipping costs.

 

LOST IN MAIL

Whilst every care is taken when shipping the originals, post sometimes gets lost or delayed. If you have any concerns, please do not hesitate to contact me at hello@isabellefeliu.com and I will try my best to locate your order.

 

COPYRIGHTS

Please note that all copyrights remain with the artist. Therefore, purchasing an original illustration doesn’t allow you to use it for commercial, promotional purposes, or exploit it in any way. If you would like to license an illustration, please contact me with details about your project.

NORWEGIAN ART TAX

An art tax of 5% is included on every artwork’s price that is above 2000 NOK. To know more about the art tax, click here.

RETURN POLICY

 

  • I deal with every return on a case-by-case basis. If the original artwork that you ordered doesn’t meet your expectations, you must contact me at hello@isabellefeliu.com within 10 days of receiving it so we can discuss how to rectify the issues.

 

  • I try to display all originals as faithfully as possible on my shop's pictures, however, If you are not 100% satisfied with your purchase, I will be happy to refund it once it has been returned. Again, please contact me within 10 days to inform me of your decision.

 

  • You have 30 days to ship back the unwanted item, including the 10 days period mentioned above

 

  • You must return the artwork in its original condition, so please pack it with care. If the item is damaged upon return, I reserve the right to deduct the loss of value from the refund of the Item.

  • Due to their high cost, I do not refund shipping fees, transfer fees from PayPal/Stripe and material costs. Please note that these fees are higher than what I charge for shipping on my shop (up to 2000 NOK depending on the order/location) These costs are non-recoverable and would therefore represent a significant loss for me. 

  • Unless agreed differently, returns post fees are your responsibility and I will not be held responsible for lost or damaged return items.

 

  • If the Item is returned from abroad (outside of Norway) please mention “return goods” on the import declaration to avoid fees.

TATTOO PERMITS

  • The tattoo permit grants permit holder the non-exclusive, one time use right to get their chosen illustration as a permanent tattoo.

  • The tattoo permit does not grant permit holder with the necessary rights to use the image for any other purposes.

  • Tattoo permits may not be altered in any way.

  • With tattoo permits, I only provide the necessary rights to get my artwork as body art. I do not practice tattooing myself and am not responsible for finding tattoo artists for permit holders.

  • The choice of tattoo artist/studio by permit holder is out of my control and I do not take any responsibility for any incident or mistake that might occur during the process of tattooing by tattoo artist, nor for any conditions/injuries that may occur after the tattoo is completed.

 

 

If you have any questions, do not hesitate to contact me at hello(at)isabellefeliu(dot)com